Customer Service

If you have any problems related to the Crocus website or your garden we're here to help.

Need help choosing a plant?

If you are in need of a little inspiration or want planting ideas for a particular situation, e-mail our resident garden design team on

Can't find a product?

Ask garden gadget maestro John Hiorns if you're having trouble locating a particular product or garden tool. If we don't sell it, he's got more contacts than a silicon chip, so he's sure to track it down. Just e-mail him on

Ordering problems?

If you've having difficulty ordering or you want to check up how your order is doing, you can e-mail us at If it's about an existing order, make sure you mention the order number on the top right hand side of the confirmation we sent you because that makes it a whole lot easier for us to give you the full low-down.

Garden troubles?

If you're having any problems in your garden and cannot find the answers you need on our site, please e-mail our Plant Doctors at and they will answer all your questions within 1 week.

General queries

If your problem doesn't fall into these categories, then contact us on our general query address on You can also call our customer services team on 01344 578 000 9am-5pm Monday to Friday.